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Patient satisfaction

The latest satisfaction survey from The Research Clinic for Functional Disorders and Psychosomatics shows that 86% of the patients find the treatment "Excellent" or "Good". None of the patients thinks that the treatment has been "Bad" or "Unacceptable".

Questionnaire survey

Between 1 July 2010 and 11 March 2011 80 patients participated in a course of treatment at The Research Clinic for Functional Disorders and Psychosomatics. At the end of their therapy, each patient received a questionnaire, which they were not obligated to fill out. 93% of the patients have filled out the questionnaire. The patients were asked seven questions about treatment, reception, information and collaboration with their GP.

Doctors and psychologists listen

When asked whether they were satisfied with the clinic's treatment of their illness, 30% of the patients answered that the treatment had been "Excellent", and 56% answered "Good". 14% found it "Good and bad". None of the patients answered "Bad" or "Unacceptable".

When asked whether doctors and psychologists at the clinic listen with interest, the results are even better. 65% answered "Excellent" and 31% thought that the listening had been "Good". Only 4% answered both "Good and bad". Again, none of the patients answered "Bad" or "Unacceptable".

Well-prepared therapists

The patients felt that both doctors and psychologists were well-prepared when they came to see them in the clinic. No less than 99% thought that the level of preparation was either "Excellent" or "Good". The last 1% had not answered the question.

In relation to the co-operation with their GP, some patients were not satisfied. 3% answered that the contact with their GP had been "Bad", while 12% did not answer the question. 39% answered that the question was not relevant to their specific situation. The rest were satisfied.

Conclusion

In general, there is great satisfaction with the course of treatment among the consulted patients.

To the right you can see three selected illustrations from the questionnaire. Click on each to enlarge (we apologise that the questions on the illustrations are only in Danish).

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Revised 13.06.2012